To start a return, you can contact us at info@kasa.ae. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kasa.ae.

Unfortunately, we cannot accept returns on sale items.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will provide ONLY provide refunds if the item is damaged at delivery. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Custom Made to order items

These special-order items are made to your individual specifications; therefore, we cannot accept returns or exchanges. We require a 50% deposit for all Additional Color, Additional Frame and Custom order merchandise. Once you place your order for Additional Color, Additional Frame or Custom merchandise, you have 48 hours to change or cancel. After 48 hours, your 50% deposit is nonrefundable. The 48-hour time frame begins as soon as you place your order and confirm your fabric selection in a store or online. For Personalization orders, the full amount is required at time of purchase; personalized or monogrammed items cannot be returned, exchanged or canceled at any time and are nonrefundable.